Do You Offer Live Support?

Yes, we have live support during PST hours via phone or live chat.

Are Your Payment Systems PCI-Compliant?

PCI compliance applies to any business that accepts, transmits, or stores cardholder data. Merchant acquirers are responsible for following the standards set forth by the Payment Card Industry, as well as enforcing merchant compliance, too.

What Fraud Protection Services Do You Offer?

Thieves stop at nothing to get to payment information. Security methods like tokenization, encryption, and fraud management filters help reduce the risk of compromised data.

What Is the Average Processing Time for Funds?

Predictable cash flow is essential to the success of your business. Domestically can be next-day funding, offshore can be 1 to 2 weeks in arrears, with payments once or twice a week. We have many partners with varying funding periods.

What Is the Contract Length?

Many merchant account providers use contracts with predetermined lengths. Each Processors vary, from month-to-month to a 3-year term.

Is There a Cancellation or Early Termination Fee?

Some merchant account providers penalize clients for canceling contracts prematurely. Although such fees are standard, you shouldn’t have to pay more than a few hundred dollars.

What Other Fees Are There?

There are other fees such as transaction fee, batch/settlement fee, chargeback, etc. Be sure you understand any other charges that may apply. Again, the goal is to avoid unwanted surprises.

Is Your Payment Processing Compatible with our System?

Many merchant account providers use proprietary payment systems that clash with pre-existing online shopping carts. Before signing the dotted line, make sure that the provider’s processing technology is compatible with your software or hardware.